Career and Job Openings at Alpha ERP Solutions Ahmedabad

Responsibilities

·         Conduct regular follow-ups with customers to ensure satisfaction and address ongoing requirements.

·         Handle customer inquiries, complaints, and service requests in a professional and timely manner.

·         Resolve customer queries by coordinating with internal departments and ensuring prompt resolution.

·         Promote company products and services through cross-selling and upselling opportunities.

·         Manage Annual Maintenance Contract (AMC) renewals by following up with customers before expiry and ensuring timely renewals.

·         Maintain accurate customer records and update CRM/software with customer interactions and follow-up details.

·         Prepare daily, weekly, and monthly reports on customer interactions, complaints, follow-ups, renewals, and sales opportunities.

·         Coordinate with the Sales, Service, and Technical Support teams to ensure seamless customer service.

·         Collect customer feedback and share insights to improve products and services.

·         Ensure all customer commitments and service timelines are met.

Key skill

·         Excellent verbal and written communication skills.

·         Strong active listening and interpersonal skills.

·         Good problem-solving and complaint-handling abilities.

·         Strong follow-up and customer relationship management skills.

·         Ability to identify cross-selling and upselling opportunities.

·         Good knowledge of MS Excel, MS Office, and CRM software.

·         Ability to multitask and work in a fast-paced environment.

·         Strong reporting and documentation skills.

 Responsibilities

·         Develop all lines of marketing & business growth opportunities 

·         Market Research, Cold Calling, Lead Generation

·         Field work, Open Marketing , Traveling outside of A’bad for marketing Purpose.

·         Follow up New Inquiry and leads from Open Marketing.

·         Arrange Demonstration schedule, Follow up & Customer Feedback,

·         Establish high quality ongoing relationship with the Clients, 

·         Prepare Marketing Documentation,

·         Product review and Service Review after installation,

·         Set specific marketing strategies to retain customers,

·         Develop and implement marketing techniques that will drive new customers.

·         Weekly Monthly reporting of Sales Team (Per person),

·         Responsibility will be variable; it will change as per requirement and performance.

Key skill

·         Clear in speech to effectively convey clients.

·         Ability to write professional emails, proposals, and reports.

·         Listening to understand clients' needs and concern then give proper respond.

·         Ability to establish and maintain positive relationships with clients

·         Basic negotiation skills to close deals and reach mutually beneficial agreements.

·         Ability to conduct market research to identify potential clients and business opportunities.

·         Basic skills in analyzing sales data and market information to make informed decisions.

Responsibilities

·         Expert in .NET Frameworks, JavaScript (jQuery), HTML5/XHTML, CSS3, JSON.

·         Expertise on ASP.Net (C#/ MVC), Microsoft Enterprise Library, Entity Framework, LINQ.

·         Strong in OOPs concepts and Good understanding of SDLC. Good command on database designing, implementation, performance tuning on MSSQL Server

·         Must be able to work effectively both in a team environment and individually

·         Good problem solving and troubleshooting skills.

·         Should have exposure to different domain ERP like Accounting,   Banking, Insurance, Manufacturing, Healthcare, Food & Beverages IT & telecommunication & etc

·         Good hands on jQuery Ajax and Angular, Node JS

·         Bootstrap is an added advantage.

·         Reporting to the CTO/HOD or Team Leader on daily basis

Key skill

·         Understanding the basics of .NET Framework and .NET Core.

·         Proficiency in C# as it is the primary language used in .NET development.

·         Understanding object-oriented programming (OOP) concepts.

·         Knowledge of MVC (Model-View-Controller) pattern.

·         Basic knowledge of SQL and database management systems like SQL Server, MySQL, or PostgreSQL.

·         Familiarity with front-end frameworks/libraries like Angular, React, or Vue.js

·         Knowledge of RESTful and SOAP web services.

 Responsibilities

·         Understand the project needs, give demonstration to the end-user convert the lead

·         Travelling work for Implementation purpose will be there in Ahmedabad outside of Ahmedabad also.

·         Field work, sales & marketing work, travelling.

·         Have to do ERP implementation and provide training to clients

·         Should have to be present in every product Exhibition.

·         Build and promote strong and long-lasting relationships with clients

·         Provide software technical Support and training on calls and remote/online

·         Testing  of new software and providing feedback for improvement

·         Have to attend training sessions.

·         Solving assigned tasks based on the estimated time

·         Generate daily work report

·         Reporting to the Support/Sales Manager or Team Leader on daily basis.

·         Responsibility will be variable; it may change as per requirement and performance

Key skill

·         Strong Pleasant Personality

·         Good in communication

·         Soft Spoken Skills

Responsibilities

·         Testing of new software and providing feedback for improvement

·         Build and promote strong and long-lasting relationship with clients

·         Have to do software installation and provide training to clients

·         Have to attend training sessions whenever required

·         Attend calls and provide solution & Provide software technical Support and training on calls and remote/online

·         Solving assigned tasks based on estimated time

·         Knowledge of SQL & Crystal Reports will be an added advantage

·         Reporting to Support Manager on daily basis.

·         Responsibility will be variable; it may change as per requirement and performance.

Key skill

·         Ability to write and execute basic and complex SQL queries.

·         Proficiency in using SQL for data retrieval (SELECT), modification (INSERT, UPDATE, DELETE), and manipulation.

·         Knowledge of how to use various types of joins (INNER, LEFT, RIGHT, FULL) and sub queries to extract data from multiple tables.

·         Ability to identify and diagnose issues based on error messages and user reports.

·         Knowledge of how to configure and customize the software to meet clients needs.

·         Ability to listen carefully and understand the client issue.

·         Ability to prioritize tasks and manage time effectively to handle multiple support requests.

Responsibilities

·         Develop responsive and engaging user interfaces using React.js for our ERP system, e-commerce website, or web analytics platform

·         Work closely with UI/UX designers to translate wireframes and design mockups into functional components

·         Implement new features and enhancements to improve the user experience and functionality of our software solutions

·         Optimize application performance for maximum speed and scalability

·         Collaborate with backend developers to integrate frontend components with server-side logic and APIs

·         Conduct code reviews, write unit tests, and ensure code quality and consistency

·         Stay updated on industry trends, emerging technologies, and best practices in frontend development

·         Participate in agile development processes including sprint planning, daily standups, and retrospectives

Key skill

·         Strong proficiency in JavaScript, including ES6+ features and concepts

·         Solid understanding of React.js and its core principles, with previous experience building complex applications

·         Experience with state management libraries such as Redux or MobX

·         Proficiency in HTML5, CSS3, and CSS preprocessors (e.g., Sass, Less)

·         Familiarity with RESTful APIs and asynchronous programming

·         Experience with version control systems such as Git

·         Excellent problem-solving skills and attention to detail

·         Bachelor's degree in Computer Science, Engineering, or a related field (preferred)

Responsibilities

·         Write clean, scalable, and maintainable code using modern backend technologies and languages (.NET(C#), Java).

·         Manage and version control codebase using tools like Azure and ensure collaborative development practices.

·         Design, implement, and maintain RESTful APIs and web services for integration with frontend and third-party systems.

·         Work with Relational Databases (RDBMS) like SQL Server  to design schemas, write efficient queries, and manage data transactions.

·         Debug and troubleshoot backend issues, ensuring system reliability and performance.

·         Collaborate with frontend developers, product managers, and QA to ensure seamless product delivery.

·         Participate in code reviews and contribute to best practices and coding standards.

·         Optimize backend processes for speed and efficiency.

·         Stay up to date with emerging technologies and suggest improvements to backend architecture.

Key skill

·         Proficient in backend programming languages like C#, Java, Python, Node.js, or similar.

·         Solid understanding of RDBMS concepts, SQL queries, stored procedures, and database design.

·         Experience in developing and consuming RESTful APIs.

·         Familiarity with version control tools like Git.

·         Knowledge of security, data protection, and performance optimization.

·         Strong problem-solving and debugging skills.

·         Good understanding of software development life cycle (SDLC) and Agile methodologies.

• Develop all lines of marketing and business growth opportunities for digital services.
• Maintain a strong relationship with Existing clients and communicate effectively for further requirements
• Responsible for Technical support to clients.
• Generate lead by Cold Calling for SMS & WhatsApp related services to new and existing customers.
• Cross selling of digital services to existing clients.
• Provide Demo, Training & Support of Bulk WhatsApp Messenger, SMS service and E-mail related tasks.
• Attend calls and provide solutions.
• Directly reporting to HOD on daily basis,
• Responsibility will be variable; it may change as per requirement and performance.